All Keepono products are made to order — each magnet is custom-printed with the photo, names, date, and details you provide. Because of this, we're unable to accept returns or offer refunds for buyer's remorse, ordering the wrong quantity, or a change of mind once production has begun.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, or doesn't match what you approved (wrong photo, misspelled text, a printing error on our end), contact us within 14 days of delivery at support@keepono.com with your order number and photos of the issue. We'll send a free replacement or issue a full refund — your choice.
Order errors
Please double-check names, dates, and spelling before submitting your order. Because each magnet is custom-printed, we're unable to make changes or cancel an order once it has entered production.
Returns (approved defect/damage claims only)
If we approve a return as part of resolving a damaged or defective order, send items to:
Keepono
1041 E Duane Ave
Sunnyvale, CA 94085
EU/UK customers
Because these products are custom-made to your specifications, they are exempt from the standard 14-day right-of-withdrawal period under EU and UK consumer law (the personalized/custom goods exemption). The damaged/defective guarantee above still applies in full.
Contact
Questions about your order or this policy? Email support@keepono.com.